Terms and conditions

TERMS AND CONDITIONS FOR ELEMENTS CASINO FLORENCE

AGREEMENT TO TERMS
By accessing our website, using our services or visiting the land-based casino, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with any of these terms, please do not use our website, services or visit the land-based casino.
DEFINITIONS

"We" means Elements Casino Florence.
"You" refers to the individual accessing the website, using our services or visiting the land-based casino.
"Services" includes online and offline gaming, live racing entertainment, dining options and any other activities available at the land-based venue.

ELIGIBILITY
Only individuals who are at least 19 years of age can use our Services or visit the land-based casino. You must be physically present in Ontario to access the land-based facility. Eligibility is further restricted by province-wide self-exclusion programs, local bans and Canadian entry requirements.
REGISTRATION AND ACCOUNT SET-UP
You agree that formal registration for gaming activities takes place on-site at our land-based venue. If you need assistance or wish to pre-register interest in marketing communications, please use the contact forms available on our website. English is the primary language for all official communication and documentation; additional languages may be informally supported by multilingual staff.
RESPONSIBLE GAMBLING FEATURES
Elements Casino Florence adheres to Ontario's responsible gambling standards under OLG (Ontario Lottery Corporation) and AGCO (Alcohol and Gaming Commission of Ontario). We provide tools such as:

Voluntary self-exclusion programs that bar individuals from participating in provincial casinos for a defined period.
Access to personal spending limits, visit frequency controls, or time-outs.
Resource centers staffed by trained advisors who offer guidance on responsible gaming practices.

SAFEGUARDING PERSONAL DATA
We collect and use your Personal Data in accordance with applicable laws and regulations. We will not share any data beyond what is necessary for the Services we provide and as required by law or regulation.
GAMING REGULATIONS AND COMPLIANCEOur activities, including online gaming platforms (should they become available), are operated under the regulatory oversight of OLG in compliance with AGCO regulations and provincial gaming laws.
TERMS OF USE FOR WEBSITE VISITORS
By accessing our website, you agree that:

Your visit to our website is for informational purposes only.
You will not use your Personal Data for any purpose other than contacting us or expressing interest in Services (if permitted by local jurisdiction).

LEGISLATIVE LIMITATIONS AND FORCE MAJEURE
We shall comply with all applicable laws and regulations, but reserve the right to suspend Services during unforeseen circumstances such as a natural disaster or a change in regulation that impacts our ability to offer gaming services.
INDEMNIFICATION

You agree to indemnify us against any losses sustained due to your failure to follow these Terms and Conditions.
We shall be entitled to seek compensation for costs incurred due to non-compliance with this Agreement by you.

CHOICE OF LAW AND JURISDICTION
This agreement is governed in all respects by the laws of Ontario, Canada. In case of a dispute, any court proceeding will be brought within Ontario and according to its applicable law.
ENTIRE AGREEMENTThese Terms and Conditions constitute an entire agreement between us and supersede any prior agreements, whether written or oral.
MODIFICATION OF TERMS

We may change our Services offered at the land-based venue.
These changes shall not affect your use of online services as these terms are subject to provincial gaming regulations that we will always respect but can be further stipulated by regulatory bodies when an app becomes available for remote play from Canada.

By agreeing to access or participate in any elements of this website, the land-based casino, and Services you agree to all the foregoing.